| Quality Management System in Bihar
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Government of Bihar is committed to improve the quality of services being provided at its facilities in order to achieve better health outcomes for people particularly those from poor and marginalized sections in the state. Commitment to provision of quality services to women and children remain at the heart of this timely and critical focus on quality by state.
Quality Management System (QMS) is an approach which encourages organizations to analyze the requirement of service user, define the processes that helps in achieving the level of services which are acceptable to them and keep the processes under control for consistency. It ensures services provided are evidence based and as per technical quality protocols .It is a continuous process that has to be sustained for continual improvement. Quality Management System (QMS) is needed to: -
a) Benefit users by ensuring quality of service provision.
b) Ensure efficient utilization of resources.
c) Provide for transparency and accountability in the functioning of the health system.
d) Generate a sense of pride and achievement for the health care providers.
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The State Government intends to make quality improvement institutionalized in the system in the following manner : -
a).Quality certification starts with minimum quality standards achievement. The standards referred to are those 'standards flowing from the IPHS
b) . Sustain the quality changes in service delivery, adherence to the standards and gradually progress towards higher levels of achievement.
c).Encouraging establishment of 'Skill labs' for addressing the skill gaps.
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As part of the quality management system (QMS) implementation process the state envisions to strengthen its internal mechanism of quality assurance by formation and operationalization of quality assurance committees at state, divisional/regional and districts levels. These committees would provide guidelines; do supportive supervision which would be dynamic focusing on helping facilities to achieve quality standards, maintaining the existing standards and strive to achieve higher levels of quality certification.
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